These terms and conditions apply to the use of this Website, in restaurant promotions and our data collection policy. By accessing this Website and/or contacting us via email or telephone you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
La Casita adheres to GDPR regulations which came into place on May 25th 2018. We allow the customer to opt in to joining our mailing list and keep a trace of how and when this occurred. If you’d would like to unsubscribe at any time you can by emailing us at: firstname.lastname@example.org or by clicking the unsubscribe link which appears in the footer of email communications.
We retain your data, in the form of an email address, phone number and name for:
It is La Casita’s retention policy to keep customer data for 2 years. The policy starts from the date of interaction with us. Once the retention date has been reached we (inclusive of service providers) will delete any record of you from our order systems. If you opted in to hear from us via email, your email will remain on the database for the purpose of marketing to you. Please note that in the event of no activity over a 2 year period, your email will be removed from our system. In this instance no activity will be deemed as “no email opens” in the 2 year period of you being on your database.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
For any queries regarding our service, please contact us via email at email@example.com
Our company details are:
8-10, Town Street, Horsforth, Leeds, United Kingdom, LS18 4RJ
Company registration number: 10974874
If at any point you are not satisfied with your experience at La Casita, please contact us to speak to a member of the team about your query. You’ll need to provide us with details of your visit including date of visit and restaurant location.
We’ll always do our best to make sure that you’re satisfied with the outcome.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
When entering any of our contests or prize draws, you provide your name, email address. If you win, we will contact you regarding the prize by email. When you enter a contest or prize draw, you are not automatically included in our newsletter, if you have opted in to hear from us via email you will receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal Information.
We reserve the right to:
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Events and Promotions:
Red Envelope Event – This voucher is not to be used in conjunction with any other offer / promotion. Envelope must remain sealed for offer to be valid.
Prizes are one of: 10% off your bill, 20% off your bill, a complimentary G and T, a complimentary bottle of house wine, a complimentary bottle of Prosecco or dinner for 4 people (food only).
Horsforth Bar Opening – 2-4-1 drinks offer on drinks starting Friday 23rd February until Friday 2nd March 2018. 2-4-1 must be quoted for the offer to be valid. Horsforth location only.
All You Can Eat – Last Sunday of every month. £18 per head, booking recommended
Tasting Club – once a month, booking advised.
The La Casita Loyalty App:
La Casita Loyalty App Terms and Conditions of Use
Becoming a member
(i) Downloading and registering on the app
(i) You need to register your credit/debit card details before you can start earning points
La Casita Horsforth
La Casita Leeds
La Casita Ilkley
La Casita Boston Spa
In order to redeem points, you need to register your debit/ credit card details to La Casita Rewards loyalty app.
For every £1.00 you spend at participating sites on food and drink you will earn 1 point to redeem when visiting any one of our restaurants. You cannot earn points on gift vouchers and money off using the app cannot be redeemed in conjunction with any other promotional offer La Casita might be running.
On the home and wallet sections of the app, you will be able to see how many points you have earned. If you wish to redeem your rewards you will need to have points equalling the value of the points shown under each reward.
Points earned through using your Membership are not covered by any compensation scheme.
If you need assistance or if you have any enquiry relating to your Membership please contact firstname.lastname@example.org
Data protection and privacy
While registering to become a member through the app, you will be asked to provide certain personal information in accordance with the requirements of the Data Protection Act and we will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.
Liability of La Casita Tapas Restaurants
La Casita Tapas restaurants shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.
Your rights as a consumer
As a consumer, you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau or trading standards office. Nothing in this Agreement will affect these legal rights.
We reserve the right to amend or waive any provision of this Agreement from time to time and at any time, or to terminate the La Casita Loyalty app program (and therefore your Membership) on reasonable notice. You should check this page of the Website from time to time to take note of any changes we make, as they are binding on you from the date that we make them.
Subject to the paragraph below, any dispute or claim arising out of or in connection with this Agreements or its subject matter or formation (including non-contractual disputed or claims) will be governed by English law.
As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these agreements, including the paragraph above, affects your rights as a consumer to rely on such a mandatory provision of local law.
Any dispute or claim arising out of or in connection with this Agreement or its formation (including non-contractual disputed or claims) shall be subject to the non-exclusive justification of the courts of England. If you are a consumer resident in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
EARNING & REDEEMING POINTS POLICY
In order to redeem points, you need to register with both your personal details and debit/credit card details to the La Casita loyalty app.
For every £1 you spend at participating sites on food and drink you will earn 1 point back as a reward
£1 spent = 1 point on the app
You cannot earn points on any pre-bought vouchers purchased from any third-party sites. Your reward cannot be redeemed in conjunction with any other promotional offer run by La Casita at the time.
On the wallet and home section of the app, you will be able to see the value of the rewards you have earned.
If you wish to redeem your points, you need to have accumulated the minimum number of points required for a reward shown on the app.
The redemption process on all rewards requires you to confirm that you are happy to redeem your reward and exchange that reward for the necessary value stated.
Each reward will provide a unique code and countdown timer, this must be presented to a member of staff so that the relevant La Casita staff member can apply this on your behalf. Please redeem you rewards while in a La Casita venue as there is a 10 minute countdown timer set on each reward.
The reward presented must have a valid code and a live countdown timer in order for the chosen reward to be successfully claimed and applied to your bill.
What is the La Casita Loyalty App?
The La Casita Loyalty app is an app-based incentive program to reward our loyal customers who frequently spend with us. It’s very simple to sign-up and start redeeming rewards. Simply download the app, register your payment card and instantly start earning money that can be redeemed off future purchases.
How do I register on the app?
Visit the App Store or Play Store and search for La Casita Loyalty App. Download the app and click ‘Get Started’. Follow the instructions to register your details and add your payment card to get started.
How does my money accumulate on the app?
As long as you have registered the payment card that you use to pay your La Casita bill then the money will be added automatically. It can take up to 72 hours for the money to register on your app.
How do I report missing points?
Remember, it can take up to 72 hours for all points to be accounted for on your account, but don’t worry, if any points are missing just let us know with a picture of your receipt via email@example.com and we will get it sorted for you.
How do I remove/add card details?
Editing card details is found in your profile via the menu bar at the bottom of the app, on your profile click the “MY CARDS” tab. To add your card, click the “ADD CARD” button. To remove your card, tap on the card you want to remove and select the delete option.
Can I redeem point at All You Can Eat La Casita Events?
Rewards and money redemption cannot be used in conjunction with any other events / promotional opportunities La Casita offer. All You Can Eat cannot be used as an opportunity to collection points.
What happens if multiple diners on one booking have the loyalty app?
This is absolutely fine as we can split the points accordingly against the payment of each individual based on their spend when splitting the bill. You have the choice to split the points based on multiple diners using their app or one diner claiming all the points on one loyalty app.
How do I update my account information?
You can update your account information in your profile via the menu bar at the bottom of the app. Simply click on the details you want to change and select “SAVE.”
How do I change my password?
This can be found in your profile via the menu bar at the bottom of the app, in your profile click the “PREFERENCES” tab. To change your password, click the “Reset Password” option, this will then confirm if you want to reset your password, click request reset. You will then receive an email with steps to follow in order to change your password.
Please remember to check your junk mail just in case.
Do my points have an expiry date?
Yes, points will expire within 12 months.