Welcome to La Casita website terms and conditions for use.
These terms and conditions apply to the use of this Website, in restaurant promotions and our data collection policy. By accessing this Website and/or contacting us via email or telephone you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Conditions – means these terms and conditions and the Special Conditions
Product – means a dish or drink listed on our menu and promoted via this website, on social media or at a venue
Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided
Special Conditions – means the terms and conditions in the Product Description
Users – means the users of the Website collectively
Personal Information – means the details provided by you during booking process
We/us – means La Casita
Website – means the website located at www.littlehouseoftapas.co.uk or any subsequent URL which may replace it
Cookies – means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer
United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
You – means a user of this Website.
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
La Casita adheres to GDPR regulations which came into place on May 25th 2018. We allow the customer to opt in to joining our mailing list and keep a trace of how and when this occurred. If you’d would like to unsubscribe at any time you can by emailing us at: email@example.com or by clicking the unsubscribe link which appears in the footer of email communications.
We retain your data, in the form of an email address, phone number and name for:
email – we will from time to time email you with offers, events and promotions run by La Casita. You will only receive these communications if you opted in to be part of our email mailing list.
phone number – we will ask for your phone number when you book a table with us. We do not contact you via SMS with promotions following this.
name – we will ask for your name when you book a table with us.
It is La Casita’s retention policy to keep customer data for 2 years. The policy starts from the date of interaction with us. Once the retention date has been reached and if the customer has not interacted with La Casita for the period of two years, we (inclusive of service providers) we will delete any record of you from our order systems. If you opted in to hear from us via email, your email will remain on the database for the purpose of marketing to you. Please note that in the event of no activity over a two year period, your email will be removed from our system. In this instance no activity will be deemed as “no email opens” in the two year period of you being on your database.
We collect your data through our online booking systems, the La Casita loyalty app, the La Casita website and through online surveys, the last of which was completed in June 2020. You will only be added to our email list when you have positively opted in to hear from us.
The link to our latest online survey can be found here.
Limitation of liability
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
For any queries regarding our service, please contact us via email at firstname.lastname@example.org
Our company details are:
8-10, Town Street, Horsforth, Leeds, United Kingdom, LS18 4RJ
Company registration number: 10974874
If at any point you are not satisfied with your experience at La Casita, please contact us to speak to a member of the team about your query. You’ll need to provide us with details of your visit including date of visit and restaurant location.
We’ll always do our best to make sure that you’re satisfied with the outcome.
Privacy and cookies
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you use this Website and our booking partner Quandoo, we will ask you to input and will collect Personal Information from you such as your name, e-mail address and telephone number. We, La Casita is the data controller and we use your information to process and confirm your booking with us. From time to time we might have to contact you if there is an issue with your booking. In the first instance you will be contacted via telephone and following no response from this we will email you using the email address provided.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).
We may collect this information even if you do not book with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
Process and confirm your booking
For statistical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
To contact you about leaving a review
If you consent, to notify you of special offers that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone and e-mail and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so
You will not hear from us if you did not opt in to receiving email communications. La Casita does not send out any direct mail and we do not collect address information.
When entering any of our contests or prize draws, you provide your name, email address. If you win, we will contact you regarding the prize by email. When you enter a contest or prize draw, you are not automatically included in our newsletter, if you have opted in to hear from us via email you will receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings.
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party link
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Promotion and Offers:
The promoter is La Casita, company no. 10974874 whose registered office is 8-10 Town Street, Horsforth, Leeds, United Kingdom, LS18 4RJ
The competition is open to residents of the United Kingdom and excludes employees of La Casita and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
There is no entry fee to take part in promotions / offers.
By making use of offers and promotions, the participant is indicating his/her agreement to be bound by these terms and conditions.
Only one offer can be redeemed by the dining party. Where applicable, multiple entries from the same person will not be valid.
Use by date for promotions will be clearly stated at the time of the promotion. After the date stated the promotion will not be valid.
No responsibility can be accepted for promotions not being received for whatever reason. The rules of the promotion and how to enter will be clear upon announcing the promotion.
The promoter reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate offer details supplied to any entrant by any third party connected with this promotion.
The offer will be made clear upon announcement of the promotion.
In the event of the promotion requiring a winner, the winner(s) will be chosen at random from all entries received.
In the event of there being a winner, the winner will be notified within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
The promotions and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Events and Promotions 2020:
Every Wednesday – Free popcorn. For all diners at La Casita, offer must be quoted to redeem. Valid on takeaway when three or more dishes are ordered. One free dish per table only. Offer valid at all restaurants.
All You Can Eat – Last Sunday of every month, commencing again August 2020. £20 per head, booking recommended. This event does not occur in the month of December. Offer valid at all restaurants.
Free Wine with takeaway over £50 – Free bottle of house wine worth £20 RRP when takeaway worth £50 is purchased. Offer valid on Tuesday’s and Thursday’s only. Only one bottle of wine per customer. Offer valid at all restaurants. Offer valid on takeaways collected between 5 – 7 pm only.
Eat Out to Help Out – La Casita is participating in the government scheme throughout August 2020. Valid at all La Casita venues through August 2020, only valid on Tuesday’s and Wednesday’s. Diners get 50% off the final food bill (or maximum of £10pp). Only valid on food and soft drinks, alcohol and takeaways are not included.
The La Casita Loyalty App:
**Please note the La Casita Loyalty app is currently suspended and collecting points will be disabled until we advise otherwise**
La Casita Loyalty App Terms and Conditions of Use
Becoming a member
(i) Downloading and registering on the app
(i) You need to register your credit/debit card details before you can start earning points
La Casita Horsforth
La Casita Leeds
La Casita Ilkley
La Casita Boston Spa
La Casita Skipton
In order to redeem points, you need to register your debit/ credit card details to La Casita Rewards loyalty app.
For every £1.00 you spend at participating sites on food and drink you will earn 1 point to redeem when visiting any one of our restaurants. You cannot earn points on gift vouchers and money off using the app cannot be redeemed in conjunction with any other promotional offer La Casita might be running.
On the home and wallet sections of the app, you will be able to see how many points you have earned. If you wish to redeem your rewards you will need to have points equalling the value of the points shown under each reward.
Points earned through using your Membership are not covered by any compensation scheme.
If you need assistance or if you have any enquiry relating to your Membership please contact email@example.com
Data protection and privacy
While registering to become a member through the app, you will be asked to provide certain personal information in accordance with the requirements of the Data Protection Act and we will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.
By downloading the La Casita App you consent to providing your date of birth. We use this information to send push notifications to you on the date of your birthday. We also use this information to ensure you are legally old enough to take part in promotions run by La Casita that involve alcohol including but not exclusive to beer, wine, spirits and aperitifs.
Liability of La Casita Tapas Restaurants
La Casita Tapas restaurants shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.
Your rights as a consumer
As a consumer, you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau or trading standards office. Nothing in this Agreement will affect these legal rights.
We reserve the right to amend or waive any provision of this Agreement from time to time and at any time, or to terminate the La Casita Loyalty app program (and therefore your Membership) on reasonable notice. You should check this page of the Website from time to time to take note of any changes we make, as they are binding on you from the date that we make them.
Subject to the paragraph below, any dispute or claim arising out of or in connection with this Agreements or its subject matter or formation (including non-contractual disputed or claims) will be governed by English law.
As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these agreements, including the paragraph above, affects your rights as a consumer to rely on such a mandatory provision of local law.
Any dispute or claim arising out of or in connection with this Agreement or its formation (including non-contractual disputed or claims) shall be subject to the non-exclusive justification of the courts of England. If you are a consumer resident in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
EARNING & REDEEMING POINTS POLICY
In order to redeem points, you need to register with both your personal details and debit/credit card details to the La Casita loyalty app.
For every £1 you spend at participating sites on food and drink you will earn 1 point back as a reward
£1 spent = 1 point on the app
You cannot earn points on any pre-bought vouchers purchased from any third-party sites. Your reward cannot be redeemed in conjunction with any other promotional offer run by La Casita at the time.
On the wallet and home section of the app, you will be able to see the value of the rewards you have earned.
If you wish to redeem your points, you need to have accumulated the minimum number of points required for a reward shown on the app.
The redemption process on all rewards requires you to confirm that you are happy to redeem your reward and exchange that reward for the necessary value stated.
Each reward will provide a unique code and countdown timer, this must be presented to a member of staff so that the relevant La Casita staff member can apply this on your behalf. Please redeem you rewards while in a La Casita venue as there is a 10 minute countdown timer set on each reward.
The reward presented must have a valid code and a live countdown timer in order for the chosen reward to be successfully claimed and applied to your bill.
What is the La Casita Loyalty App?
The La Casita Loyalty app is an app-based incentive program to reward our loyal customers who frequently spend with us. It’s very simple to sign-up and start redeeming rewards. Simply download the app, register your payment card and instantly start earning money that can be redeemed off future purchases.
How do I register on the app?
Visit the App Store or Play Store and search for La Casita Loyalty App. Download the app and click ‘Get Started’. Follow the instructions to register your details and add your payment card to get started.
How does my money accumulate on the app?
As long as you have registered the payment card that you use to pay your La Casita bill then the money will be added automatically. It can take up to 72 hours for the money to register on your app.
How do I report missing points?
Remember, it can take up to 72 hours for all points to be accounted for on your account, but don’t worry, if any points are missing just let us know with a picture of your receipt via firstname.lastname@example.org and we will get it sorted for you within 48 -72 working hours.
How do I remove/add card details?
Editing card details is found in your profile via the menu bar at the bottom of the app, on your profile click the “MY CARDS” tab. To add your card, click the “ADD CARD” button. To remove your card, tap on the card you want to remove and select the delete option.
Can I redeem point at All You Can Eat La Casita Events?
Rewards and money redemption cannot be used in conjunction with any other events / promotional opportunities La Casita offer. All You Can Eat cannot be used as an opportunity to collect points.
What happens if multiple diners on one booking have the loyalty app?
This is fine as we can split the points accordingly against the payment of each individual based on their spend when splitting the bill. You have the choice to split the points based on multiple diners using their app or one diner claiming all the points on one loyalty app.
How do I update my account information?
You can update your account information in your profile via the menu bar at the bottom of the app. Simply click on the details you want to change and select “SAVE.”
How do I change my password?
This can be found in your profile via the menu bar at the bottom of the app, in your profile click the “PREFERENCES” tab. To change your password, click the “Reset Password” option, this will then confirm if you want to reset your password, click request reset. You will then receive an email with steps to follow in order to change your password.
Please remember to check your junk mail just in case.
Do my points have an expiry date?
Yes, points will expire within 12 months.